We have all experienced the overall decline in customer service
in the marketplace over the past years. We
want to try and bring back the feeling that
the interaction between the vendor and the
client is a friendly and cooperative experience.
We consider our customer service to be one
of our highest priorities and to that end
we extend the following commitments to those
with whom we do business:
 |
Prompt
Responses
We are available by telephone (951) 659-8616,
by e-mail watsonguitars@roadrunner.com) and
by fax at 951 659-0674. No matter how
you choose to contact us, we are commited to
responding to you promptly. In most cases
it will be the same day. It may be the
same hour if we are available.We know
what it's like to send a question off
to some anonymous office and never hear
anything back except maybe an computer-generated
acknowledgement! |
| |
|
|
Personalized
Client Login
We are in the process of setting up a
system where anyone who has purchased
a guitar from us and is waiting for it
to be completed can get a personalized
log in to a private section of our web
site. In that section, which will be exclusive
to that customer, we will post more regular
and detailed information on the instrument's
progress than would be possible on our
projects page. There will also be features
to enhance communication between ourselves
and the customer. We know how difficult
that 'build' time is for the anxious customer
who is counting the days until the instrument
is ready! This is our attempt to make
that inevitable wait a little easier and
bring the customer further into the decision-making
process. |
| |
|
|
Good
Vendor Relationships
No business can survive without good relationships
with those companies who supply the vital
parts and processes which help make every
guitar a success. Tere is our main contact
with our vendors and she does a wonderful
job of establishing good communication
and working relationships with our partners
in the industry. This allows Alex to focus
on building product we and our customers
will be proud of! |
| Click here to see Watson Guitars policies |
|
