||INSTRUMENT ORDERING, PAYMENT & REFUND INFORMATION
If you are purchasing a completed instrument directly off of our website, full payment is due prior to shipping. If the instrument isn’t a good fit for you, it must be returned within 5 business days of receipt. Once the instrument is received back in our shop, a full refund will be issued within 5 business days. Instrument must be returned undamaged, unaltered and in its original condition. Refunds for instruments held more than 5 business days will be handled on a case-by-case basis.
If you are ordering a custom instrument, we require a 50% (or in special cases 33%) deposit upon ordering of the instrument. Manufacture of your instrument will begin when funds for the deposit have cleared. The balance is due when the instrument is at the finishing stage - or if a 33% deposit was made, 33% will be due during manufacture and balance due prior to shipping. Instruments are shipped shortly after final payment is received, and the funds have cleared our bank.
If, at any time during the manufacturing of your custom-built instrument, you decide you need to cancel your order, Watson Guitars will return your deposit upon sale of the instrument to another customer.
Methods of payment accepted:
We offer reasonable “lay-a-way” terms for customers who want to reserve an instrument for themselves off of our site. A minimum initial payment of 30% is due to start this payment process. If, during the agreed term of the lay-a-way, a customer decides to cancel the transaction, all payments received will be refunded upon sale of the instrument to another customer.
Personal checks are welcome, but funds must clear our bank prior to shipping.
Cashier’s Checks and Money Orders are also welcome, but funds must clear our bank prior to shipping.
We can also arrange credit card payments through Paypal. Of course, all sales transactions within California are subject to sales tax.
Shipping: This is always a customer expense. Shipping is calculated at the point where the instrument is complete so that we can take into account the weight and dimensions of the final package and the required transit time. We most commonly use FedEx and will endeavor to find the most cost effective shipping method possible while considering the safety of the package in transit.